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2 JOB POSITIONS AT PwC Rwanda. Deadline: 26 April to 31 May 2019

JOB AT PwC Rwanda : Sonarwa General- Claims Analyst : ( Deadline : 26 April 2019 )

Department: People & Change Rwanda

Job type: Permanent

Closing date: 26-Apr-19

Reference Number: 130-PEO01044

The Company

Our client, Sonarwa General Insurance Company Limited (Sonarwa General), is a general insurance service provider situated in Rwanda. The company has embarked on a transformational journey that seeks to grow the business. As a result, Sonarwa General is seeking to recruit highly competent and professional individual to fill the position of Claim Analyst.

Reporting to Claims Manager, Claim Analyst will be responsible for monitoring liability of claims from start to finish, verifying and updating information on submitted claims, reviewing the policy to determine which charges are eligible for reimbursement, reconciling a claims adjuster’s estimates, negotiating payment to all parties and following up to ensure that payments are made.

Roles & Responsibilities

a)Review the policy to determine which charges are eligible for reimbursement;

b)Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management ;

c)Maintain a register of claims to be recovered;

d)Adjust and maintain correct claims reserves;

e)Generate monthly reports on all the claims processed;

f)Verify and update information on submitted claims;

g)Attend to client queries on claims;

h)Analyse claims supporting documents to establish liability;

i)Identifies exposures to the company and reports to senior-level management on pending claims and litigation that may have an adverse impact on the corporate goals;

j)Verify and analyse data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures;

k)Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non-adherence to the management;

l)Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis; and

m)Portfolio analysis and risk recommendation reporting to underwriting department for analysis.


a)Bachelors’ degree in a business related field

b)Professional qualification in Insurance (ACII)

c)Minimum of 1(one) year experience in claims management

Additional Information

Please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role.

Include your day and evening telephone numbers, email address, names and address of three professional referees.

Internal candidates shall be given priority.

Canvassing in any form is not allowed and will lead to disqualification.

Send your application to reach us by Midnight,Friday-26 April 2019.


JOB AT PwC Rwanda : Human Capital Advisor : ( Deadline : 31 May 2019 )

Department: Internal Firm Services

Job type: Permanent

Closing date:31-May-19

Reference Number: 126-RWA00030

The Company

At PwC, our purpose is to build trust in society and solve important problems. We are a network of firms in 158 countries with over 250,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at

In Africa, we are the largest provider of professional services with offices in 31 countries and over 8,000 people. This enables us to provide our clients with seamless and consistent service, wherever they are located on the continent.

In East Africa, our member firms in Kenya, Uganda, Rwanda and Tanzania work to build trust in society and solve important problems. Our in-depth knowledge and understanding of operating environments in the region enables us to put ourselves in our clients’ shoes and offer truly tailored Tax, Assurance and Advisory solutions to unique business challenges.

Roles & Responsibilities

To provide detailed advice and problem resolution on people related issues to business leaders, employees and Human Capital team across a range of areas within the employment life cycle (Resourcing to exit management).

Engage with and influence senior leadership on people aspects of the various LoS.

Ensure effective talent management strategy is in place and actively support activity that optimizes talent.

Ensure people management is central to LoS activity, by influencing senior management thinking and behaviours.

Support leadership development of staff across the organization through different learning interventions.

Ensure that measures are in place to evaluate the contribution that the HR strategy makes to the firm and LoS.

Use HR management information reporting to identify firm and LoS activity required to alter trends.

Participating, when required, in HC and non-HC projects and initiatives, local and regional, as needed.

Provide change management and organizational development expertise for Change processes and OD interventions for business issues.

Providing guidance to L&D policies, programs and processes as necessary while ensuring alignment with local and global strategies.

Influence and develop the Human Capital Administrator and ensure there is a clear career path/progression for the individual.

Partner with the other Business Units and provide guidance and information required within the teams

Work with HC partner and LoS leadership to prepare a comprehensive Human Capital budget. Ensure adequate funding for all Human capital related projects, administer the expenses according to the budget, and monitor the monthly cost budget.

Identify and evaluate the risks to the people ( staff, management and contractors) and in alignment with the HR partner and LOS Leadership, implement measures to control the risks

Develop a communication plan for all stakeholders to keep them informed of the relevant Human Capital related elements of the Firm as well as the LoS requirements


Minimum of a bachelor’s degree in Human Resources or Business Administration

At least 4 years’ experience in Human Resources

HR membership from a recognized institution (CIPD, SHRM, or any other recognized institution)

Experience working in a busy, multi- national organisation will be an added advantage

Strong technical and professional knowledge of HR standards and practices backed by a good working knowledge of PwC range of service offerings

Knowledge of labour laws and local regulations in Rwanda is necessary

Good project management abilities and analytical skills

Ability to take responsibility for own development

Direct responsibility for the safekeeping of own work equipment, staff information and staff documents

Strong communication and interpersonal skills

Strong networking and Counselling skills

Good computer skills with experience in working with a HRMIS

Self driven and ability to conduct independent research


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